I worked as an Independent UX Consultant on a project for Scogo Networks, a startup that developed an Enterprise IT Service Delivery platform connecting customers and IT service providers for real-time, timely service delivery.

Improve the process of accepting and assigning tickets by Service Providers and Field Engineers through a user-friendly and efficient UI that addresses current shortcomings and incorporates additional screens for various roles.

• Streamline Ticket Management:
• Onboarding Screens
• Role-Specific Screens
• Incorporate Design Expertise to improve Overall User Experience

2 months

• UX Strategy
• High-Fidelity Prototypes
• Design System

• UX Designer (My Role): UX Strategy & UI/UX Design
• Product Manager: Conveying Business and User Needs, Project Guidance, and Direction