Investigators in financial institutions needed an intuitive and efficient interface to resolve alerts quickly without leaving the investigation screen. The goal was to design a UI that provided all necessary information—past activities, transaction patterns, and anomalies—at their fingertips. This would reduce reliance on external sources, enabling confident decision-making in under five minutes.

This was a large-scale initiative aimed at redefining the investigation workflow. The initial phase focused on structuring the new UI, with future phases planned for implementation.

• Project Research & User Insights
• Wireframes & Interaction Design
• Low-Fidelity Prototypes

• UX Lead: User Research & Stakeholder Meetings
• UX Designer (My Role): UX Strategy & UI/UX Design
• Data Visualization Designer: Graphs & Data Representation

A banking investigator responsible for identifying and resolving suspicious transactions.

• Investigate transactions efficiently without navigating away from the screen.
• Access all relevant details at a glance, including past user behavior.
• Identify anomalies visually to understand why a transaction is flagged.
• Provide clear and actionable insights without unnecessary complexity.
• Make confident decisions on blocking or approving transactions within minutes.

• Lack of clarity—users couldn't understand the issue at a glance.
• Scattered and irrelevant information made investigations inefficient.
• Overuse of technical jargon, making analysis difficult.
• Need to switch between different tools to access historical data.
• Excessive clicks led to loss of investigation context.
• Outdated UI and backend technologies hindered efficiency.

• Understanding user needs through Stakeholder interviews with investigators, PMs, and field experts
• Over-the-shoulder observations of real investigations
• Analysis of pain points and workflow bottlenecks
• Defining the experience and creating user personas, workflows, and scenarios and mapping out an optimized investigation journey
• Prototyping, Validation and Refining based on usability feedback

• Multiple iterations and usability tests led to significant design improvements.
• Experimentation with visual elements improved clarity.
• Collaborated with data visualization experts to integrate meaningful graphs.
• Worked with banks to determine feasibility and data availability.

• Provides an intuitive, single-screen investigation experience.
• Offers visual indicators to highlight suspicious transactions.
• Reduces reliance on external tools by surfacing relevant data.
• Improves efficiency by cutting unnecessary steps and clicks.

• This project was an ongoing effort to revolutionize transaction investigations. While it remained in the ideation phase at the time of my departure, the foundation was set for a more intuitive and investigator-friendly experience.